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FAQ — DELIVERY POLICIES
 ANSWERS BEGIN FOLLOWING THE PREVIEW OF QUESTIONS
1. Where does The Red Balloon Company deliver?
2. What if I don’t know the delivery zip code?
3. What is the deadline for placing an order?
4. How far in advance may I place an order?
5. What delivery times are available?
6. What are the delivery charges?
7. What happens if the recipient is not home or in the office?
8. How can I confirm that a delivery has been made?
9. May I cancel an order once it has been placed online?
10. How long will balloons float?
11. Are non-latex balloons available for delivery?
12. What facilities will not permit the delivery of helium balloons?
1. Where does The Red Balloon Company deliver?
We deliver inflated balloons in the Seattle metropolitan area, including most suburbs. Check our list of zip codes to see precisely where we deliver and the delivery charge for that specific zip code.
2. What if I don"t know the delivery zip code?
It is necessary for you to know the zip code in order to place your delivery on-line. Please call and place your order by phone (206-467-0318) if the zip code is not known. Our hours of business are 8am to 530pm, Monday through Saturday, Pacific Time.
3. What is the deadline for placing an order?
Online orders may be placed up to 1159pm for the following day. Same-day orders must be placed by phone (206-467-0318) and should be placed no later than noon.
4. How far in advance may I place an order?
Online orders may be placed up to 30 days in advance. Orders for later dates may be placed by phone (206-467-0318).
5. What delivery times are available?
We offer three time slots when ordering helium balloons on-line — 8am-12pm, 10am-3pm, and 12pm-5pm. Your delivery is guaranteed to take place within the time frame you select. It is possible to make arrangements for deliveries within tighter time frames by phoning in your order during business hours, 8am to 530pm, Monday through Saturday, Pacific Time.
6. What are the delivery charges?
Delivery charges range from $10 to $25 and are determined by the driving distance from downtown Seattle.
7. What happens if the recipient is not home or in the office.
Orders are delivered within the time frame selected. It is important that customers verify that the recipient will be on site during this time, as it is not feasible to make multiple attempts to deliver.
If the recipient is not available, the balloons will be left on site using the following guidelines.
In offices, the balloons will be left in the office unless we are directed otherwise.
In hospitals, in cases where the patient has been discharged, we will make every effort to make the delivery to the patient’s home. If this address is outside of our delivery area, you will be contacted for other arrangements.
In apartment buildings or condominiums we will leave them with the manager or tie them to the recipient"s door.
In single family dwellings we will first attempt to leave them with a neighbor. If that option is not available we will tie them to the back door, or to the front door as a last resort.
8. How can I confirm that a delivery has been made?
Please feel free to call us following your selected delivery time for a confirma-tion of delivery. We can tell you exactly when the order was delivered and who accepted the delivery.
9. May I cancel an order once it has been placed online?
Yes. An order can be cancelled provided the cancellation notice is received by phone up to two hours prior to the beginning of the scheduled delivery time frame. Such calls can be placed 24 hours a day. If outside of normal business hours, a recorded message can be left. There is no penalty for cancellations and a full refund will be made to your credit card.
10. How long will balloons float?
Different types of balloons float for varying times, from 20 hours to several weeks. You will find the floating time of each arrangement included with the product information. These are the approximate times you can expect the balloons to float once they are delivered. In many cases you will be offered the option to add Hi-Float treatment to your order, which will extend the floating time by several days.
11. Are non-latex balloons available for delivery?
Yes. We offer a large line of foil balloons.
12. What facilities will not permit the delivery of helium balloons?
The following facilities in the Seattle area will not allow helium-filled balloons on the premises or have restrictions on the type of balloons permitted.
• All hospitals prefer arrangements of foil balloons over latex balloons.
• Children"s Hospital will only accept foil balloons.
• Pediatric departments of all hospitals will accept foil balloons only.
• All public and private schools accept balloons, with the exception of Garfield
High School.
• Balloons are not permitted in prisons.
• Helium balloons are not permitted in Key Arena.
Customer Service Guarantee
We guarantee to deliver the product you order, to the address you provide, during the time you specify. If we fail to deliver on any one of these points, a full refund will be credited to your credit card account within 24 hours of notification. If any balloons are defective in your arrangement, we will redeliver replacement balloons within 24 hours of notification or provide you with credit for the defective balloons. The choice will be yours.
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